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For PMMs running campaigns to drive pipeline, what KPIs do you recommend?
1 Answer
Chris Glanzman
ESO Director of Product Marketing & Demand Generation • September 30
Above all else, use measurements that impact company performance, especially for success measures that will be shared more broadly. These are our top-level pipeline measurements:
- Bookings
- Depending on your business, you might supplement Bookings with a measure of revenue retention. This is especially true if these cycles are relatively short (< 1 year). In many B2B settings, contracts are annual or multi-year, so there is too much lag to be helpful as a campaign measurement.
- Pipeline Velocity and its four components:
- Sales-qualified opportunities
- Win rate
- Average sale price
- Average sales cycle
- Cost
- Combine this with Bookings to understand your customer acquisition cost.
There are a lot of other measurements you can put in place upstream from these (and should), but those are for the Marketing team to optimize channel-mix and in-channel execution. The rest of the company shouldn't care about those.
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