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What are PMM KPIs that can be directly attributed product marketing work?

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  1. Don Fuss
    Don Fuss

    ServiceNow Director of Product Marketing • 1y

    Outside of pipeline or revenue we leverage the following metrics:

    Product awareness: surveys, brand score, website traffic

    Product adoption: percentage of users of use the product after purchase

    Net Promoter Score: good indicator of customer satisfaction of the product

    Conversion rate: measure effectiveness of particular marketing campaigns

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