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How do you evaluate the impact of product marketing campaigns on customer adoption and retention rates? What metrics do you use to measure this impact?

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2 Answers
  1. Sarah Khogyani Wolf
    Sarah Khogyani Wolf

    Anthropic Startup Marketing Lead | Formerly Lyft, Atlassian • 1y

    For adoption, I focus on top-of-funnel metrics like acquisition or activation tied to specific campaigns. Campaign attribution models (even simple UTMs) can help measure this impact clearly: did a product launch or announcement move the needle on usage? For retention, I partner with data science to look at post-adoption engagement: are users sticking around, using the product repeatedly, and growing in value over time? For example, we might track 7-day and 30-day retention, feature stickiness, o ...Read More

    541 Views
  2. Susan "Spark" Park
    Susan "Spark" Park

    Pinterest Director of Product Marketing | Formerly Meta (Facebook), Spotify, Google, Monzo • 1y

    Product marketing is an accelerant function. If you drive a change in the behaviours like additional programs, marketing, activation work, measure the uplift of either. Even if it's a new product, there should be a forecast of baseline perspective of activities, or what is expected or hoped to accomplish. If there isn't, that should be the first step to assess before moving into additional activities. Assess what is needed, what the baseline is and then you can drive activation programs that are ...Read More

    575 Views

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