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What are the biggest challenges when implementing KPIs for your PMM organization? How have you solved them?

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2 Answers
  1. Sarah Khogyani Wolf
    Sarah Khogyani Wolf

    Anthropic Startup Marketing Lead | Formerly Lyft, Atlassian • 1y

    The biggest challenge is isolating metrics that marketing can truly own, and that matter. Too often, PMMs get judged on metrics they influence but don’t control, like revenue or DAUs, without a clear line to how their work contributes. Many times, the right metric simply doesn’t exist yet. You have to build the plumbing - define the funnel, implement tracking, clarify the conversion path - before you can set a KPI. I’ve tackled this by partnering closely with data science and product to co-creat ...Read More

    638 Views
  2. Jodi Innerfield
    Jodi Innerfield

    Product Marketing Consultant | Formerly Salesforce • 2y

    There's two big challenges when implementing KPIs for PMM: Attribution Reporting You need to be able to properly attribute KPIs to the work a PMM does. Unlike sales where it's pretty clear that AE Alvin closed Deal Delta, marketing efforts can be a little more nuanced to attribute to a deal. Also, many marketing efforts are crossfunctional: Demand gen, web, social, events--all touch initiatives that PMMs either lead or co-lead. You need to identify what KPIs you're attributing to PMM, HOW you're ...Read More

    3,084 Views

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