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What are the common KPIs PMM should track?

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2 Answers
  1. Lindsey Bly
    Lindsey Bly

    CaptivateIQ Senior Director, Product & Corporate Marketing | Formerly Scribe, Okta, LinkedIn • 6mo

    There’s no such thing as a common KPI in PMM! Okay maybe that’s an exaggeration but KPIs in product marketing really vary heavily by organization, current priorities, your role and PMM’s broader role within the company.  Generally PMM’s are tracking the customer journey from pipeline generation to win rate and through adoption, retention and upsell. If you own an entire product line, you’re likely focusing on those higher level, business metrics. And the reality of PMM is that it is so cross-fun ...Read More

    2,736 Views
  2. Candice Sparks
    Candice Sparks

    Attentive Senior Director of Product Marketing • 1y

    Top KPIs I think every PMM should be tracking against:

    Product KPIs:

    • New product adoption

    • Customer churn

    • Onboarding data (how easy is it to get started on your platform and what features are/aren't being adopted)

    • NPS

    Sales KPIs:

    • Sales content usage

    • Win rates

    • Sales velocity

    • Average sales cycle

    • Product upsells/cross-sells

    Marketing KPIs:

    • Launch campaign performance

    • Product page views

    • Content downloads/completion

    • MQLs - are you attracting the right type of audience and is your messaging resonating?

    2,336 Views

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