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What frameworks, besides user personas, can help us understand our customers so we can improve messaging?

Messaging Frameworks
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Ben Geller
Ben Geller•
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Former Director, Product Marketing & Demand Generation at You.com | Formerly LinkedIn • 1y
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I love the JTBD (Jobs to be Done) framework for improving messaging.The JTBD framework helps define the high-level tasks your users are trying to accomplish using your pr...
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What are the specific tools and frameworks you use to create positioning and messaging?What key elements do you include in a messaging framework? What messaging framework do you use and why? Do you have a go-to framework for building messaging for new products?How do you categorize your messaging, and what format do you apply for each category? Say release notes, feedback requests, beta testers requestsHow can smaller companies discover what messaging/narrative really resonates?
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