Question Page

When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?

Brian Vass
Paycor VP, Customer Experience OperationsNovember 17

Soft skills are most important. Hard skills can be learned. The majority of my team did not have RevOps experience prior to joining Paycor. We have some amazing Salesforce and Marketo admins that had not used these apps in the past. Hire smart people that are quick learners and teach them what they need to know.

1510 Views
Josh Chang
HubSpot Director, GTM Strategy & Revenue OperationsJanuary 25

It can depend on where you're coming from, but I lean towards it being better to come in with the soft skills, although there will always be a baseline level of hard skills you need depending on the role. For example, for a data analyst or data engineer, SQL might be a baseline hard skill, but I don't necessarily care about what flavor of SQL they know. In that case, I'd value soft skills like data analysis and interpretation, stakeholder management, growth mindset, and distilling complexity more. 

712 Views
Top Revenue Operations Mentors
Tyler Will
Tyler Will
Intercom VP, Sales Operations
Zeina Marcotte
Zeina Marcotte
LinkedIn Director Sales Strategy and Operations, North America, LTS
Dhwani Dalal
Dhwani Dalal
DocuSign Director, Sales Strategy & Operations
Kelley Jarrett
Kelley Jarrett
ThoughtSpot SVP, Revenue Strategy, Operations and Enablement
Sowmya Srinivasan
Sowmya Srinivasan
HubSpot Vice President of Revenue Operations
Kenny Hsu
Kenny Hsu
AuditBoard SVP, Growth and Revenue Operations
Mollie Bodensteiner
Mollie Bodensteiner
Engine VP of Revenue Operations
Ignacio Castroverde
Ignacio Castroverde
Cisco Senior Director, Global Virtual Sales Strategy and Operations
Akira Mamizuka
Akira Mamizuka
LinkedIn Vice President of Global Sales Operations, SaaS
Jacky Ye
Jacky Ye
Adobe Sales Strategy & Operations Lead