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When joining a new team, is it better to have the right soft skills and have to learn the hard skills of the job? Or vice versa?

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3 Answers
Revenue Ops Skills
  1. Zeina Marcotte
    Zeina Marcotte

    LinkedIn Senior Director, Strategic Accounts - LMS Sales Operations • 3mo

    The honest answer is it depends on what the company and team are prioritizing. In some organizations there are robust onboarding and training designed to teach technical and functional skills. In those environments, soft skills and strategic thinking matter more in the interview process. That shows up through behavioral interviews and case studies focused on problem‑solving, communication, and judgment. On the other hand, the smaller the team, or the less structured the training, the more import ...Read More

    350 Views
  2. Brian Vass
    Brian Vass

    Billtrust Vice President of Revenue Operations • 3y

    Soft skills are most important. Hard skills can be learned. The majority of my team did not have RevOps experience prior to joining Paycor. We have some amazing Salesforce and Marketo admins that had not used these apps in the past. Hire smart people that are quick learners and teach them what they need to know.

    1,996 Views
  3. Josh Chang
    Josh Chang

    HubSpot Director, GTM Strategy & Revenue Operations • 3y

    It can depend on where you're coming from, but I lean towards it being better to come in with the soft skills, although there will always be a baseline level of hard skills you need depending on the role. For example, for a data analyst or data engineer, SQL might be a baseline hard skill, but I don't necessarily care about what flavor of SQL they know. In that case, I'd value soft skills like data analysis and interpretation, stakeholder management, growth mindset, and distilling complexity mor ...Read More

    1,192 Views

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