What metrics do you use to justify a pay raise?
mParticle by Rokt Senior Director, Customer Success - North America • 3y
The best metrics to use to justify a pay raise are those that tie to revenue and direct value impact (internally and customer-facing). I like to keep a private list (for ...
5063 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 1y
My philosophy is that I want everyone on my team to be eligible for a raise, so it’s my job to help them understand what they need to do so that I can make the case to th...
1160 Views
Jellyfish Director of Customer Success • 6mo
I have to say that there is a big caveat here - you MUST be clear on your company’s strategy around rewarding talent. I’ve seen many differences in how companies approach...
671 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y
Metrics - Gross Retention of your book of business - Net retention of your book of business Leading indicators that you are doing your job well: - ROI delivered: We look ...
1162 Views
Eightfold Director, Customer Success • 2y
It depends on the level, but the main ones for us are retention (making renewal a non-event), increased customer usage and adoption/engagement, connection to the company ...
1210 Views
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
Here are a few areas to consider.Financial Factors: Is the overall economy healthy. A salary increase may be dependant on how the company is performing; Are the financial...
866 Views
Confluent Senior Director of CS & Account Management • 2y
I wouldn't present metrics to ask for a raise. Firstly, I would understand how my company typically provides salary increases and align with that process. In the interim,...
651 Views