Question Page

What metrics do you use to justify a pay raise?

Christine Knific
mParticle by Rokt Senior Director, Customer Success - North America3y
The best metrics to use to justify a pay raise are those that tie to revenue and direct value impact (internally and customer-facing). I like to keep a private list (for ...
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5063 Views
Ben Terrill
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify1y
My philosophy is that I want everyone on my team to be eligible for a raise, so it’s my job to help them understand what they need to do so that I can make the case to th...
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1160 Views
Rox Fitzmaurice
Jellyfish Director of Customer Success6mo
I have to say that there is a big caveat here - you MUST be clear on your company’s strategy around rewarding talent. I’ve seen many differences in how companies approach...
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671 Views
Meenal Shukla
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption3y
Metrics - Gross Retention of your book of business - Net retention of your book of business Leading indicators that you are doing your job well: - ROI delivered: We look ...
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1162 Views
Rebecca Warren
Eightfold Director, Customer Success2y
It depends on the level, but the main ones for us are retention (making renewal a non-event), increased customer usage and adoption/engagement, connection to the company ...
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1210 Views
John Brunkard
Adobe Head of Customer Success (Asia) | Formerly Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic3y
Here are a few areas to consider.Financial Factors: Is the overall economy healthy. A salary increase may be dependant on how the company is performing; Are the financial...
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866 Views
Conor Holmes
Confluent Senior Director of CS & Account Management2y
I wouldn't present metrics to ask for a raise. Firstly, I would understand how my company typically provides salary increases and align with that process. In the interim,...
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651 Views