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What metrics do you use to justify a pay raise?

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7 Answers
  1. Christine Knific
    Christine Knific

    mParticle by Rokt Senior Director, Customer Success - North America • 3y

    The best metrics to use to justify a pay raise are those that tie to revenue and direct value impact (internally and customer-facing). I like to keep a private list (for example, Asana) of the projects I've worked on and my contributions to them so I can refer to it during performance reviews, promotion advocacy, etc.  Revenue metrics - must be quatifiable: Net Revenue Retention in my portfolio Expansion revenue Renewal win rate (this is a ratio or percentage, not a $ amount) CSQLs provided to s ...Read More

    5,111 Views
  2. Ben Terrill
    Ben Terrill

    Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 1y

    My philosophy is that I want everyone on my team to be eligible for a raise, so it’s my job to help them understand what they need to do so that I can make the case to the business. Just as they are the advocate for our customers, I am the advocate for them. It’s not just about the quantitative - there are many qualitative things I consider when recommending a pay rise. Some of the most common pieces of advice I give to my team are: Make sure you are a master of your business. Exceed your metric ...Read More

    1,174 Views
  3. Rox Fitzmaurice
    Rox Fitzmaurice

    Jellyfish Director of Customer Success • 7mo

    I have to say that there is a big caveat here - you MUST be clear on your company’s strategy around rewarding talent. I’ve seen many differences in how companies approach this but also there are two things that have always held true. Frequency and percent of compensation increases (AGAIN, depending on the company’s compensation strategy) is highly dependent on the company’s financial performance. TO sustain long–term financial stability you have to be bringing in the revenue to be able to reward ...Read More

    775 Views
  4. Meenal Shukla
    Meenal Shukla

    Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 3y

    Metrics - Gross Retention of your book of business - Net retention of your book of business Leading indicators that you are doing your job well: - ROI delivered: We look at how many goals of the customers we have accomplished and how much percentage of customers do have an ROI delivered in the last 365 days. Note these goals are about value delivered to the customer and not the goal of your organization with the customer. - Higher Usage/Adoption (if reported and tracked) as compared to your segm ...Read More

    1,195 Views
  5. Rebecca Warren
    Rebecca Warren

    Eightfold Director, Customer Success • 2y

    It depends on the level, but the main ones for us are retention (making renewal a non-event), increased customer usage and adoption/engagement, connection to the company values, strong, multi-threaded relationships with customers, and upsells/account expansion which increases product stickiness.

    1,224 Views
  6. John Brunkard
    John Brunkard

    Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y

    Here are a few areas to consider. Financial Factors: Is the overall economy healthy. A salary increase may be dependant on how the company is performing; Are the financial objectives at or above target and can the company therefore allocate budget for salary adjustments Performance Assessment: An employee's performance is evaluated based on their ability to meet or exceed their set objectives (OKRs), their productivity, the quality of their work and the value they bring to the company. Does the ...Read More

    878 Views
  7. Conor Holmes
    Conor Holmes

    Confluent Senior Director of CS & Account Management • 2y

    I wouldn't present metrics to ask for a raise. Firstly, I would understand how my company typically provides salary increases and align with that process. In the interim, I would look for opportunities to drive impact for the business and look for growth opportunities, for example, Take on a new project and quantify the impact of that project Make a substantial contribution to a company initiative Review the company OKR's and figure out how you can create results against them If you feel you are ...Read More

    656 Views

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