Content
SurveyMonkey Senior Director of Customer Success • 11mo
In terms of motivation, I think two things must be true - Most importantly you must believe in the outcome you're trying to obtain, and be invested in it. Whatever stage ...
1544 Views
SurveyMonkey Senior Director of Customer Success • 11mo
Top talent often identifies itself more than the other way round and it boils down to value generation on whatever task or project they're working on. A top talent will n...
1453 Views
SurveyMonkey Senior Director of Customer Success • 11mo
I remember doing a really great negotiating class that suggested that nearly all conflict could be distilled down to someone being surprised by someone else's action, lea...
1273 Views
SurveyMonkey Senior Director of Customer Success • 11mo
While it was designed as a sales methodology I will say Sandler selling remains one of the most practical and impactful courses I've participated in. It's core centers ar...
1158 Views
SurveyMonkey Senior Director of Customer Success • 11mo
The art of real listening is exactly that. Given the nature of the role we can all sometimes be too quick to jump to a solution but both externally and internally engage...
896 Views
SurveyMonkey Senior Director of Customer Success • 11mo
I actually touched a bit on this during Gainsight Pulse last year (shameless plug to the session here )but the ability to tell a cohesive and actionable story is crucial ...
785 Views
Credentials & Highlights
Senior Director of Customer Success at SurveyMonkey
Top Customer Success Mentor List
Customer Success AMA Contributor
Knows About Developing Your Customer Success Career, Customer Success 30 / 60 / 90 Day Plan, Cust...more