What advice do you have for someone aspiring to become a successful customer success leader?
Gainsight Senior Director, Customer Success, Michael Maday on Scaling a Customer Success Team
April 10 @ 10:00AM PST
Gainsight Senior Director - Client Outcomes, Kiran Panigrahi on Customer Success KPI's
April 4 @ 10:00AM PST
Sitecore Senior Director, Head of Customer Success APJ, John Brunkard on Customer Success Leadership
November 2 @ 10:00AM PST
Top Customer Success Mentors
Kiran Panigrahi
Gainsight Senior Director - Client Outcomes
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Stephen O'Keefe
HubSpot Senior Director, Customer Success
Natasha Evans
Hook Head of Customer
Meenal Shukla
Gainsight Senior Director of Customer Success
Wynne Brown
RocketReach VP of Sales & Customer Success
Rebecca Warren
Eightfold Director, Customer Success
John Brunkard
Sitecore Vice President of Customer Success APJ
Ben Terrill
Brex Senior Director, Customer Success
Michael Maday
Gainsight Senior Director, Customer Success
Related Questions
How do you communicate customer success updates and activities to the rest of the company?As a hiring manager, what do the best customer success candidates have in common?What's the most effective way to scale a customer success team beyond the first customer success manager?How do you communicate customer success updates and activities to the rest of the company?If your customer success team has only one or two people responsible for covering multiple products with complex features, how would you recommend dividing workload in the short-term so as best to support long-term growth and expansion of the team?What are the key processes you'd set up when expanding the customer success team from 1 to multiple people?