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What advice do you have for someone aspiring to become a successful customer success leader?

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4 Answers
Customer Success Leadership
  1. Agatha Hood
    Agatha Hood

    Unity Vice President Operations & Customer Success • 10mo

    To be a successful CS leader, you should think about 3 high level objectives:

    1. Put yourself in similar situations to your customers to truly understand their pain points.

    2. Develop your own style for success focusing on your strengths - whether they’re technical, relationship-driven, analytical, collaborative, etc.

    3. Build cross-functional relationships to understand how customer feedback filters throughout your organization and where your voice can deliver the most impact.

    598 Views
  2. Cormac Kelly
    Cormac Kelly

    SurveyMonkey VP of Customer Success | Formerly Microsoft • 1y

    Customer success is an amazing discipline, because it exposes you to so many elements within your business, while keeping you close to the customer, and the product. This can set you up for so many opportunities to grow. Some tips I have when you want to be a Excel at what you do right now. The best leaders need to show that what they do and how they do it is important Be conscious of being a strong collaborator or partner - leaders are in a constant state of collaboration/conflict and need to b ...Read More

    897 Views
  3. Craig Woods
    Craig Woods

    SurveyMonkey Senior Director of Customer Success • 1y

    The art of real listening is exactly that. Given the nature of the role we can all sometimes be too quick to jump to a solution but both externally and internally engaged listening to get a real sense for the sentiments and concerns being shared is a golden skill. Similarly to never wanting to be the smartest person in a room, I rarely want to be the one who spoke most in a meeting. If you're talking you're only saying things you already know. There's so much more wisdom and understanding availa ...Read More

    943 Views
  4. Natasha Evans
    Natasha Evans

    Hook VP Customer Growth • 1y

    I’m a big believer that there are 2 sides to being a great leader; people leadership and business leadership. For most part I see CS leaders as great people leaders, but needing to know and own their business more. What outputs are you driving for the company, how can you build better data-driven plans to align your team to those outcomes? How can I deeply understand the health of my business and what it would take to improve it? How can you measure progress along the way? I’d be investing in th ...Read More

    493 Views

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