Malli Vangala
Chief Strategy Officer, Circana
Content
Malli Vangala
Circana Chief Strategy Officer • October 8
Sure. While I cannot share internal documents necessarily, I can share a few elements that I think make up good messaging frameworks. 1. Market and competitive context 2. Product strategy/objective (i.e. why we are introducing this particular product/capability and how it fits in broader p......Read More
2060 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
I am a believer that your messaging/positioning has to be consistent with how differentiated your product really is. Customers will quickly figure out what is marketing fluff vs. product truth anyway! So - even if your product is not the market leader but your research tells you that you have a k......Read More
726 Views
Malli Vangala
Circana Chief Strategy Officer • October 7
We try to validate our messaging and positioning prior to finalizing them. We try to obtain feedback from the sales team (ultimately they will use this messaging/positioning most internally), existing and potential customers, third-party analysts (e.g. from Gartner/IDC etc.), internal stakeholder......Read More
711 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
We typically prepare and validate a strong Messaging and Positioning Framework (MPF) document first. Our template typically includes things like the market context, objectives of our messaging (i.e. what we hope to drive/influence), quick single-sentence description of the product etc. Once we ha......Read More
498 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
We collect and incorporate the voice of the customer in a few different ways: First - the sales team tends to be a great proxy as they are on the front lines and can provide great inputs on what they are hearing from customers, what seems to resonate and what does not. Second - our product market......Read More
476 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
1. Inward focus vs. customer centricity 2. Marketing jargon vs. simplicity 3. silo-ed message vs. integrated messaging across our portfolio Very often - it's easy to get caught up in our internal org dynamics and excitement about a product while creating the messaging around it. We have to pe......Read More
440 Views
Malli Vangala
Circana Chief Strategy Officer • October 7
Great question and one that took me sometime to figure out as well when i was new to product marketing few years ago! We have used positioning to get clear on who the product/solution is for, what they are trying to address and what differentiates this solution. Messaging can be a simple one-sent......Read More
435 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
We try our best not to get too caught up or carried away with our great product features! Ultimately - it's about the value we deliver to customers and so we try to infuse the business value into the messaging as much as we can. The other thing we try to do (sometimes successfully!) is to avoid j......Read More
424 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
Great question! We faced a similar challenge a few years ago for one of our suite of solutions. It may boil down to how critical each of those three segments are to your business. Based on your question - sounds like all three are important (otherwise I'd recommend optimizing for the most critica......Read More
407 Views
Malli Vangala
Circana Chief Strategy Officer • October 8
Great question and not sure I have a very scientific answer here! I'd say we use a combination of things to validate effectiveness of messaging: feedback from customers (gathered via surveys, live conversations etc.), sales team (particularly on what is resonating/not resonating with customers), ......Read More
403 Views