Gainsight Associate Director, Client outcomes • Thu
I think capacity planning starts well before the product launch—it starts during the Beta phase. Beta launches give us a good understanding of the kind of questions customers will have, where the product needs improvement, and what additional enablement is required. Based on those learnings: Customer Success identifies customers who need proactive outreach and adoption planning. Support prepares for expected ticket trends by creating knowledge articles and runbooks. FDEs and Technical Architec ...Read More
253
Views
