Gainsight Associate Director, Client outcomes • Thu
I think the key is having a structured Product Improvement Request (PIR) process so Product receives one consolidated request instead of duplicate or conflicting feedback. A few things I'd focus on: Single intake process – Whether the request comes from Support or Customer Success, it goes through the same PIR workflow. Business + technical context – Customer Success adds the business impact—how it's affecting adoption, renewals, or customer outcomes. Support adds the technical context, includin ...Read More
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