How do you foresee the role of customer success professionals evolving as AI becomes more integrated into the field?
4 Answers
Unity Senior Director, Partner Success, Games • 11mo
I'm actually seeing quite fundamental shift in the customer success space as AI starts to take up more room (and this is true across most tech and tech adjacent roles - t...
1343 Views
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 3mo
AI will raise the baseline expectations for every CSM. Teams will be asked to drive the same (or higher) retention and expansion outcomes with leaner resourcing, and the ...
435 Views
Gainsight Associate Director, Client outcomes • 9mo
The Role of Customer Success Professionals Is Becoming More Efficient and Data-Driven. I would like to answer this question by relating to the CSM core activites and how ...
644 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
As AI becomes more integrated into the field of customer success, the role of customer success professionals is likely to evolve in several significant ways:1. Focus on S...
660 Views
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