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How do you measure and track the long-term impact of AI on customer health scores and overall customer success?

Meenal Shukla
Gainsight Senior Director of Customer SuccessJuly 2

Still too early to answer this question but we have found that customers who adopt AI features have higher retention rate than customers who don't. AI adoption is going to be a key health score metric for us in order to drive stickiness for our product.

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