How do you measure and track the long-term impact of AI on customer health scores and overall customer success?
3 Answers
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 10mo
While it’s still a bit early for us to fully measure the multi-year impact of AI on our CS processes, we have seen significant improvements in our overall understanding o...
851 Views
Gainsight Associate Director, Client outcomes • 9mo
The key to assessing long-term impact is understanding and connecting the leading and lagging indicators.This question has two aspects:How to measure the success of AI-dr...
511 Views
Zoom Head of Scaled Customer Success, Onboarding, Learning and Adoption • 1y
Still too early to answer this question but we have found that customers who adopt AI features have higher retention rate than customers who don't. AI adoption is going t...
649 Views
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