ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 11mo
While it’s still a bit early for us to fully measure the multi-year impact of AI on our CS processes, we have seen significant improvements in our overall understanding of our customers, their needs, and the stakeholder hierarchy within our accounts. Specifically, as we expand upmarket and seek to engage cross-functionally, AI has become crucial in helping us map complex organizational landscapes. Previously, we struggled to identify key decision-makers: the executives with budget authority and ...Read More
894
Views
