Question Page

How do you measure and track the long-term impact of AI on customer health scores and overall customer success?

Meenal Shukla
Gainsight Senior Director of Customer SuccessJuly 2

Still too early to answer this question but we have found that customers who adopt AI features have higher retention rate than customers who don't. AI adoption is going to be a key health score metric for us in order to drive stickiness for our product.

519 Views
Top Customer Success Mentors
Trevor Flegenheimer
Trevor Flegenheimer
AlertMedia VP, Customer Success
Matt Kiernan
Matt Kiernan
HubSpot Senior Director, Customer Success
Rebecca Warren
Rebecca Warren
Eightfold Director, Customer Success
Meenal Shukla
Meenal Shukla
Gainsight Senior Director of Customer Success
John Brunkard
John Brunkard
Sitecore Vice President of Customer Success APJ
Jessica Haas
Jessica Haas
Appcues Chief of Staff & VP of CX
Conor Holmes
Conor Holmes
Confluent Director, Customer Success EMEA
Jeff Beaumont
Jeff Beaumont
Customer Success Consultant
Nicole Alrubaiy
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Natasha Evans
Natasha Evans
Hook Head of Customer