Jellyfish Director of Customer Success • 5mo
My "Hot Take" - If adoption is low, your sponsor may not be doing their job (well)! Strong sponsors have the opportunity, authority, and ability to activate users. Usually, this just requires following basic change management processes that have been forgotten or ignored. Position the solution as a partnership: we provide the tools and the data; THEY provide the organizational weight and cultural know-how. You’re not going to call them out but what you’re going to do, is assure them that you are ...Read More
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