How do you structure CS teams for both efficiency AND customer centricity without killing culture?
3 Answers
SurveyMonkey VP of Customer Success | Formerly Microsoft • 3mo
Honestly, This is such a great question. Too often, leaders feel they have to choose: you either run a lean, efficient machine that quite honestly can feel robotic to the...
547 Views
LinkedIn Head of Customer Success, Search & Staffing Market, North America • 4mo
Structure CS around customer outcomes and company priorities, then tailor coverage by segment and product complexity. Use freedom within a framework—clear role ownership ...
847 Views
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 5mo
For me culture is paramount. If you have a bad or toxic culture on your team, you won't be successful. Especially at an early stage company/team, your culture is the sing...
459 Views
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