What's your approach to implementing AI in CS without replacing your team's relationships with customers?
1 Answer
ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 6mo
It's absolutely a balancing act. I broke down the specifics of how we use AI on our CS teams to improve efficiency and enable us to hire more strategically and we discuss...
440 Views
Related Questions
How do you structure CS teams for both efficiency AND customer centricity without killing culture?What strategies do you use to personalize automated interactions and make them feel as engaging and relevant as those with traditional CSMs?If your customer success team has only one or two people responsible for covering multiple products with complex features, how would you recommend dividing workload in the short-term so as best to support long-term growth and expansion of the team?