ScaleUp CS Partner | Formerly Apollo, Lob, Canary Technologies • 7mo
It's absolutely a balancing act. I broke down the specifics of how we use AI on our CS teams to improve efficiency and enable us to hire more strategically and we discussed this a little bit in an earlier AMA but generally speaking, no one wants to speak to more robots. How many times have you been on a customer support number screaming "agent! agent!! AGENT!!!" in the vain hope that you'll actually get to talk to a person. AI isn't going to replace human connection, on the contrary it should ac ...Read More
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