Jellyfish Director of Customer Success • 7mo
I think about risk in a couple different categories. If we're talking about the beginning of the journey, I tend to lean more on monitoring stakeholder behavior for signs of trouble in the relationship. As the customer moves through implementation and launch, you can start to pull in data-driven signals that could point to potential risk. Note: The complexity of your product will determine how soon you can start to leverage the data-driven signals! You also need to have a clear understanding of ...Read More
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