LinkedIn Head of North America Customer Success, LinkedIn Talent Solutions • 12h
In my experience, the most effective Customer Success Managers lead with curiosity. At the surface, customers will often articulate symptoms, but the real value comes from getting to the root of the business challenges and opportunities behind those asks. The ability to ask thoughtful, sometimes uncomfortable questions and truly listen is what allows a CSM to connect the dots between a product’s capabilities and the outcomes the customer is trying to drive. Equally important is strong multithrea ...Read More
