Sharebird

What's the best way to communicate a new SaaS platform tool/feature to your customers? EDM? Webinars? A combination or something else?

Ultimately we want to increase client engagement on our platform

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1 Answers
  1. Agatha Hood
    Agatha Hood

    Unity Vice President Operations & Customer Success • 10mo

    If you have a unified user flow that begins in a dashboard or tool, a direct notification directly there, with the ability to learn more through documentation, AI chats, or videos is the best way to ensure all users are reached. Additionally, or in lieu of a central dashboard, EDM is usually the most reliable followed by more interactive formats like webinars or even blog posts. 

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