Jellyfish Director of Customer Success • 4mo
I’ll start by saying two things: The tools themselves aren't the "secret sauce." It’s not just about being a "math person." CSMs need to be "problem solvers" who happen to use data to get the job done. Data is only useful if it drives action. You can build the flashiest dashboard ever, but if you can’t tell the difference between a corner-case and a real trend, it will create noise. In CS, this is the difference between just looking at a "red" health score and actually understanding the why b ...Read More
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