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How are you thinking about the balance between AI autonomy and user control in your product design, especially as agents become more capable of taking independent actions?

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3 Answers
  1. Tanu Mutreja
    Tanu Mutreja

    Salesforce Senior Director, Product Management | Formerly Microsoft, AWS, Salesforce, New Relic, Sun Microsystems, Netscape • 6mo

    As AI agents become more capable, the real question is where autonomy should stop and human judgment should begin. In practice, the guiding principle is straightforward: the more critical an action, the more human-in-the-loop or user control is required. Today, AI agents can perform junior-level, low-risk tasks autonomously. But as agentic actions become more critical, complex, destructive, or irreversible (e.g. code changes, system updates, record deletions, or security actions) progressively s ...Read More

    550 Views
  2. Vasudha Mithal
    Vasudha Mithal

    Care Solace Chief Product Officer | Formerly Headspace, Ginger, LinkedIn • 6mo

    I'd approach this with any risk vs. reward framework. Autonomy >> User Control is introducing more risk. Do you get enough of a reward for that? Autonomy << User Control is way less risk. Do you get enough payoff to justify the investment? Depending on your specific scenario, you can design a simple scoring mechanism to evaluate the options. Ensuring transparent use of AI is a general rule of thumb that can allow you to introduce more and more autonomous workflows in a safe and effec ...Read More

    414 Views
  3. Paresh Vakhariya
    Paresh Vakhariya

    Atlassian Director of Product Management (Confluence) | Formerly PayPal, eBay, Intel, Verizon • 6mo

    • Default to a supervised mode where the agent proposes actions and the user approves.
    • Add adjustable autonomy levels so advanced users can opt into more automation as they go.
    • Provide transparency: show reasoning, data sources, and planned steps to build trust and transparency with AI.

    for e.g. showing chain of thought as AI processes it's responses.

    650 Views

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