How do you see AI changing the way product teams collect and interpret user feedback in real time?

Do you think there’s potential for AI to actively engage users with clarifying questions during feedback collection, instead of just analyzing responses after the fact?

Answer

2 Answers

AI Product Management

Ashka Vakil

strongDM Sr. Director, Product Management • 2mo

The biggest shift AI brings to user feedback is moving product teams from human-constrained, periodic research to continuous, autonomous discovery at scale. We are transitioning to a world where the product itself becomes a self-correcting software factory that observes its own use and heals friction points in real time. Here is how this architecture changes the reality for product teams: Scaling discovery to infinity: Right now, a product team's validation bandwidth is strictly limited by their ...Read More

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Vasudha Mithal

Care Solace Chief Product Officer | Formerly Headspace, Ginger, LinkedIn • 6mo

As prototyping and actual development gains more and more velocity, the true bottleneck is increasingly becoming to narrow down on the correct user problem to focus on. This is where creating a highly functional user research system becomes an essential area of focus for the product teams. AI is playing a good role here already (and still has a LOT of scope to scale in a cost effective way). Companies like Outset.AI are offering various real-time tools for user research. Reforge Insights (link) ...Read More

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