Capital One Director, Product • 5mo
My #1 mantra for successful products: Know your customer, focus on your customer pain points and leverage data from the pain points to priroitize things that matter most! When it comes to balancing model metrics and user feedback: metrics tell you if the model works, but user feedback tells you if it truly matters. When they conflict, I always try and dig into the root cause, is it a data gap, a UX issue, or a misalignment with the product goal? Iteration, experimentation, and careful analysis h ...Read More
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