All related (17)
Sreenath Kizhakkedath
Uber Head of Growth Programs, Riders, UberJanuary 26

This is a tricky question. Lots of program managers struggle with prioritization and impact analysis. They also struggle to get alignment on the prioritization across among the stakeholders. Some of the best program managers are good at understanding customer cohorts, their behavior on the application, and what they like & dislike. Not understanding customer behavior leads to bad (or gut-based) product decisions. Almost always, it comes down to first principles. Good product managers invest time learning the customer.

Savita Kini
Director of Product Management, Speech and Video AI, Cisco
Metrics are an interesting question. This really depends on the type of product we are building that leverages ML. Since ML can be use for example in electronic records, sales workflows, computer vision type use cases or speech / audio use cases some of which I am familiar with -- we can break it down to product use itself and then algorithm/model used, how often it is used, what kind of business or customer experience metrics it provided or influenced. So the long and short answer is there is no "generic metric" -- we are still building product and features.  When it comes to the model it...
Sreenath Kizhakkedath
Uber Head of Growth Programs, Riders, Uber
Let me answer this more broadly. For any organization, it's important to have alignment across the different functions, including Product Management, Operations, Design, Engineering, and Data Science. You wanted to have a small leadership team that works very closely with shared KPI's and goals. Then the question is more around what projects to work upon to meet the KPIs. This is typically done through a lightweight prioritization framework. There are many industry standards for sprint management and prioritization. The key is to ensure there is the right leadership team with aligned priori...
Veronica Hudson
Director of Product Management, ActiveCampaign
The biggest change is the importance product plays in customer acquisition via trials and retaining customers past the 90-day onboarding period. When a product is self-serve, a PM should be paying attention to how their features drive trial conversion and the role they play in the customer onboarding process. This is often determined by identifying the drivers of PQLs (product qualified leads). So, for example, if we know customers that convert always use some combination of X, Y, and Z features within a few days of signing up for a trial, we will not only work to ensure that feature experi...
Vasanth Arunachalam
Director, Technical Program Management, Meta | Formerly Microsoft
I love this question because it flips one of the previous questions to focus more on the individual. IMO the success of a Technical Product/Program Manager largely lies in the ‘What’ and the ‘How’. What impact did they have? This individual measure of success should be tied to the business (product or platform) goals. The TPM should directly be held accountable for delivering on those goals. This is also the (relatively) easy part to measure (Eg: How many new users signed up for the app?, How much incremental revenue did the feature bring?, Did the platform ship on time?“ How did they la...
Roshni Jain
VP of Product, Eventbrite
This is linked to the other question, so I'll be brief here. The vast majority of fundamental PM skills are transferable regardless of B2B, B2C or platform focused work. By fundamental skills I mean  * Leadership and communication - the ability to lead through influence, work with engineers, designers and many other functions and very strong verbal and written communication. PMs are the spokesperson for their product and they must have excellent communication to build the credibility they'll need to move their products forward. * Product strategy - critical and analytical thi...
D Matthew Landry
VP Product Management, Networking and Security, Cisco
 In the broadest sense, the role of the product manager doesn't change. The customer profile changes, the buying patterns change, and the routes to market change. The core PM responsibilities don't necessarily change. However, many of those customer changes have an impact on how the PM does their job. For example, enterprises often separate the end user (the person who wants to use your product), the decision maker (often someone higher in the user's reporting chain), and the economic buyer (usually in a purchasing department). These are all stakeholders, and they all deserve attention fr...