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Can PMMs share the KPIs from other teams, eg Sales enablement, growth and customer marketing, since they contribute to those teams' success?

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2 Answers
  1. David Esber
    David Esber

    Twilio Senior Director, Product Marketing • 6mo

    Good KPIs should be a mix of shared and owned. Here's how I think about it: Have you ever seen one of those party bikes where everyone pedals like crazy but only one person knows where they're headed/can steer? A strong company strategy is the opposite. We all know the north star and we're headed in the same direction, even if we're biking our own path to get there. That means some KPIs are yours alone (team performance, delivery of key research/assets). Some are yours but depend on other teams ...Read More

    1,411 Views
  2. Don Fuss
    Don Fuss

    ServiceNow Director of Product Marketing • 1y

    Yes, we share some KPIs with growth and customer marketing, but you must clearly define the measurement and ownership of those metrics. One example is product adoption metrics which we share with product management to measure how our products are being used. Another example is content views and download metrics that we share with both the content and campaigns organizations.

    732 Views

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