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How do you choose between use case messaging vs persona based messaging?

Andy Schumeister
Mutiny Head of Product MarketingJuly 12

I don’t think of this as an either-or situation. Instead, I’d think about the hierarchy of your message where both use case messaging and persona-based messaging are important. 

While everyone approaches messaging differently, I like to lead with personas and have found it helpful to understand the following questions:

  • Who are we targeting?

  • What do they care about?

  • What are their challenges?

  • What do we want our audience to believe?

  • What action do we want them to take?

From there, you can develop use case messaging that will resonate with your key personas.

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