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Messaging
Grace Kuo
Chan Zuckerberg Initiative Product Marketing • October 25
This is by far one of my favorite questions (and most important). As PMMs, we have to go beyond talking about the feature functionality but orient on what the benefit is for the customer. A practice I take is by asking a series of questions that will help you narrow in and articulate the customer......Read More
801 Views
Maureen Sitterson
Etsy Senior Director, Product Marketing • October 25
Leaning on research and data to project the impact of new messaging and show internal teams why it will matter to customers is most effective. This could come in many formats - showing the potential size of the business opportunity or showing how customers are currently responding to messaging ar......Read More
1003 Views
I need to unpack this in therapy but for some not-yet-fully-explored reason, I hate messaging houses and marchitecture like that. Perhaps it feels like it's forcing structure. Perhaps it feels too permanent and untouchable (because it's housed??). Not sure. But I do concede that they can be usefu......Read More
946 Views
7 Answers
Maureen Sitterson
Etsy Senior Director, Product Marketing • October 25
I don't have a specific formula for re-iterating on messaging, because I firmly believe that it's important to critically evaluate messaging through multiple lenses with several stakeholders throughout the messaging development process. Landing a strong brief and aligning on it with all key stake......Read More
706 Views
2 Answers
Kelly Kipkalov
BILL Sr Director, Product Marketing • April 17
I guess I'll have to pile on the Chat GPT bandwagon! But I will also say that we haven't used Chat GPT to create messages as much as we have used it to fine tune them, and to help with voice and tone. Some PMMs struggle with brevity and I've found Chat GPT helpful to take longer messages and skin......Read More
1 Views
How do you define messaging at your company?
At my company, the term gets thrown around vaguely and broadly and while mainly owned by PMM, sometimes it is "owned" by Content or Enablement so it gets confusing. I'm curious how each of you define it and how you have successfully defined it more concretely, so that it is clear what Product Marketing owns when it comes to messaging.
1 Answer
Kelly Kipkalov
BILL Sr Director, Product Marketing • April 17
Anything by Trout and Ries (ancient, I realize), or April Dunford. April's 'Obviously Awesome' book is an quick and fascinating read, and while it focusses on positioning, good messaging falls out of great positioning. So start there and everything else follows!
1 Views
7 Answers
Important! Otherwise, messaging is just a mess of words and concepts that you're pulling out of your head (or the other end) to sound smart. Okay, that was a bit crude, but once again, thinking and typing fast right now. This question is a bit vague, so I'm going to take some liberties with my......Read More
486 Views
1 Answer
Kelly Kipkalov
BILL Sr Director, Product Marketing • April 17
I don't use a lot of variety in the way I approach strategic messaging - you have to be able to tell a good, cohesive story regardless of how you acquire customers. But with PLG, it becomes a lot more important to make sure that you're following the customer journey and have really tight alignmen......Read More
2 Views
How do i use multiple customer quotes and case study stats to create a 2 pager sales enablement asset?
Im not sure how i can structure this document, but i have (numbers) on how our product benefited the customer and why they chose us over a competitor and multiple quotes from different customers. What is the best way to tell a story?
8 Answers
Jeff Rezabek
IRONSCALES Director of Product Marketing • February 27
If you're creating a two-pager sales enablement asset, always assume it will be shared externally at some point, so make it so that if it gets in the hands of a prospect, the branding is the same, and the information isn't confidential. Without knowing much about your product or audience, I woul......Read More
781 Views
7 Answers
Jodi Innerfield
Salesforce Senior Director, Product Marketing Launch Strategy & Emerging Products • November 29
Your messaging should speak the language of the customer. If your audience is technical, you can use the language that they are familiar with to articulate the value of your product. You don't want to go too jargon-heavy, but for example, if you're product helps streamline API management, and you......Read More
2716 Views