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How would you help your product or solutions marketing team overcome lack of data access and finding ways to collect that data for validation?

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2 Answers
  1. Robin Fontaine
    Robin Fontaine

    Shopify Senior Product Marketing Lead • 2y

    Even if accessing quantitative data is a challenge, you can almost always find a way to get great qualitative data by setting up interviews with customers or prospects. You can do these over video chat. Here's a process you can follow: Write a research brief that includes goals, target audience you want to interview, whether you will pay the subjects, how you'll recruit them, and the timeline for your research. Create a discussion guide for the interviews. This is like a script our outline you'l ...Read More

    3,059 Views
  2. Elizabeth Grossenbacher

    Fmr Product Marketing Leader, Cisco | Formerly Twilio, Cisco, Gartner • 1y

    I usually approach this with an expectation that the data exists somewhere in the org; we just need to create unity with the teams who steward them. I do this by showing teams like PM or Sales how we use data as inputs to our framework. I’ve never had someone tell me “no” once I expose how the data is used.  If that doesn’t work, here are some creative ways to think about accessing data:  Leverage customer-facing teams: Work with sales, CS, and SEs to collect qualitative feedback on solution usa ...Read More

    2,669 Views

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