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What are tools or processes that we can use to tie our metrics closer to revenue? It's difficult to quantify the impact of sales collateral, for example.

Claire Peracchio
Zendesk Group Product Marketing Manager, AINovember 14
visualization

I’ve found it helpful to orient cross-functional teams, including product marketing, around clear metrics linked to revenue. Here's a good way to think about some of the key metrics that PMM can influence:

  1. Direct Revenue Impact

  • Bookings and pipeline touched by PMM initiatives like sales plays

  • Win rates (by segment, product, competitor)

  • Average deal size 

  1. Sales Effectiveness

  • Pipeline conversion rates by stage

  • Sales content usage and engagement

  • Deal velocity and sales cycle length

  • New rep ramp time

  1. Customer & Market Validation

  • Product adoption rates

  • Feature usage trends

  • Customer satisfaction scores

  • Win/loss analysis insights

The secret sauce is to combine quantitative data with qualitative feedback through:

  • Regular conversations with Sales and your GTM teams (what's working/not working)

  • Customer interviews (what their pain points are and why they bought)

  • Deal desk reviews and interviews (patterns in successful vs. unsuccessful deals)

That way, you can understand the story behind the numbers and suss out reasons for any trends or anomalies. And from there, you can put together an action plan to iterate and improve.

1678 Views
Joe Abbott
Brex VP of Product Marketing | Formerly Ramp, Zendesk, ThoughtSpot, OracleNovember 11
visualization

Content management tools like Highspot and revenue intelligence tools like Gong are hugely beneficial to product marketing teams trying to demonstrate impact on revenue. With these solutions, you can track and measure content utilization, prospect engagement, and sales execution and answer questions like–

  • Is our new pitch deck being used? Is it resonating with prospects and helping accelerate deals?

  • Are sales reps putting the new skills and knowledge they were trained on into practice successfully?

  • Is our new competitive positioning landing and helping sales reps get past objections/hurdles?

Moving further up funnel, if you have strong attribution in place, it's also pretty easy to point to organic traffic, leads, and pipeline from product marketing led campaigns as a direct impact on revenue.

487 Views
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