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What are your favorite platforms/vendors for facilitating customer research?

Quickly, accurately, reliably (particularly for smaller organizations and PMM teams)

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3 Answers
  1. Jennifer Kay Corridon

    Midi Health Go To Market & Principal PMM | Formerly Homebase, Angi, The Knot • 2y

    I love this question. Customer research is one of the most commonly underfunded areas of a pmm/marketing team yet the one that can yield the biggest insights. A number of companies I've worked for have been willing to invest in pricing research (with expensive external vendors) as guidance on pricing and packaging- but seldom the same investment is made for messaging, GTM, or specialized projects like onboarding, or closed loss interviews. To get into specifics of vendors and products you can us ...Read More

    675 Views
  2. Lauren Craigie
    Lauren Craigie

    Inngest Head of Marketing • 2y

    Customer (as in they’re paying you for your product) research:

    • Google forms

    • Typeform (there’s a free edition as well as a super cheap team plan)

    • SurveyMonkey

    405 Views
  3. Surachita Bose
    Surachita Bose

    Iterable Fmr Senior Director of Product Marketing | Formerly Uber, Twilio, Intuit, Gates Foundation • 2y

    There are a gazillion tools (free ones if you’re budget-constrained) out there. The choice of tool is a function of what you’re looking to accomplish. But nothing beats sitting with the customer and listening to them. Some of the tools and platforms I keep going back to: User Testing, Loop 11, Userlytics: UserTesting has been a very easy and useful tool for my teams for audience recruitment, message testing, usability testing, and even generating live video-based customer narratives. As they say ...Read More

    5,664 Views

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