If you're in an org where the PMM does have to craft the notes/announcements themselves, here's a structure that has worked for me: What we are announcing What it means to the customer. This section includes these elements: Main benefit Type of user who will benefit CTA Any action required on their part I keep it simple, nothing too verbose. A well-written headline, a few lines of copy and an image will do the trick. Other tips: I try to position improvements (e.g. reduced crashes) in positive, ...Read More
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