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How do you navigate avoiding jargon in messaging if you have leaders or stakeholders that like to use those buzzwords?

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2 Answers
  1. Lauren Craigie
    Lauren Craigie

    Inngest Head of Marketing • 2y

    You tell them they’re wrong. 😂 This is just a good time to assert your expertise in PMM. But if you need to bring data to the problem, hire a copywriter, or contract one out for some editing—if the words and phrases are confusing to your target audience they’ll let you know. Or if we’re talking about digital copy, and you’re working with a web analytics company or product—find out if dwell time or click-through or conversion rates are higher or lower in areas where you use that message. Or even ...Read More

    915 Views
  2. Sharon Markowitz
    Sharon Markowitz

    Intuit Principal Product Marketing Manager | Formerly Zoom, Atlassian, LinkedIn, Intuit + CPG • 2y

    It's critical to talk to your customer and use customer language. You can record customers so internal employees can see and hear the difference between customer language vs. corporate jargon. You can also create themes, so the sharing is anonymous, as typically when sharing research internally you don't want to associate it with the specific customer or prospect from a privacy perspective.

    299 Views

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