MasterClass Vice President Product Marketing • 1y
I love this question. In no small part because I've had to do this a lot. Here are some of my top tips: Don't run away from crises or say when you're wrong. It's PR 101, but addressing the problem head-on and honestly is always going to be better than trying to sugarcoat it and pretend it's something it's not Listen to your community, and don't gaslight Wherever you can, adjust course based on community feedback and reference that feedback in your new messaging If you feel confident in your path ...Read More
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