What’s your approach to handling crises or waves of negative feedback from the community?
1 Answer
Reddit Director of Community Product Marketing • November 20
I love this question. In no small part because I've had to do this a lot. Here are some of my top tips:
Don't run away from crises or say when you're wrong. It's PR 101, but addressing the problem head-on and honestly is always going to be better than trying to sugarcoat it and pretend it's something it's not
Listen to your community, and don't gaslight
Wherever you can, adjust course based on community feedback and reference that feedback in your new messaging
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If you feel confident in your path forward, eventually, the community will be too
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