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Product Marketing Product Management Independent technical writing team Customer success / support
3 answers
All related (31)
Christine Sotelo-Dag
Director of Product Marketing & Customer Marketing at Mode Analytics November 24
I've seen this handled differently across different organizations, and I'm not sure there is one single correct way. Currently, at Intercom, our Support organizatoin owns our help-articles, and our kn
Charlene Wang
Vice President & Head of Marketing at April 8
Product documentation can be owned by several teams, most commonly split between a documentation team, product marketing, and product management. Who manages each piece of content depends on the prima
Mary Margaret
Editor in Chief at Entertainment Weekly March 12
My answer depends on the content and size of the team. Ideally:  A lot of the ones listed--help articles, knowledge base, how-to, FAQs---should likely live with a technical writing team.  On product