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You're the new sales manager for a B2B SaaS company that has 40 people and is starting to scale. What should you aim to do in your first month and your first quarter?

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Tim Britt
Tim Britt
Freshworks Senior Director of Channels EuropeApril 11

As the new sales manager for a B2B SaaS company that is starting to scale with 40 people, your first month and first quarter are critical for laying the groundwork for future success. Here's what you should aim to do in each timeframe:

First Month:

  1. Understand the Business:

    • Gain a deep understanding of the company's products, services, target market, value proposition, and competitive landscape.

  2. Assess Current Sales Processes:

    • Evaluate existing sales processes, tools, and workflows to identify strengths, weaknesses, and areas for improvement.

    • Review sales metrics, performance data, and historical trends to identify patterns and insights.

  3. Build Relationships:

    • Get to know your sales team members individually, understand their strengths, weaknesses, and motivations.

    • Develop rapport with cross-functional teams, including marketing, product, customer success, and operations.

  4. Set Expectations:

    • Clearly communicate your vision, goals, and expectations for the sales team.

    • Align sales objectives with broader company goals and priorities.

  5. Identify Quick Wins:

    • Identify low-hanging fruit and quick-win opportunities to boost morale and generate early momentum.

    • Focus on addressing any immediate challenges or bottlenecks that may be hindering sales performance.

First Quarter:

  1. Develop a Sales Strategy:

    • Develop a comprehensive sales strategy that aligns with the company's growth objectives and market opportunities.

    • Define target customer segments, ideal customer profiles, and go-to-market strategies.

  2. Optimize Sales Processes:

    • Streamline and optimize sales processes to improve efficiency, effectiveness, and scalability.

    • Implement standardized workflows, sales cadences, and best practices.

  3. Provide Training and Development:

    • Implement a structured onboarding program for new hires and provide ongoing training and development opportunities for the sales team.

    • Focus on building sales skills, product knowledge, objection handling, and negotiation techniques.

  4. Implement Sales Technology:

    • Evaluate and implement sales technology tools and platforms to support sales operations, enablement, and analytics.

    • Implement a CRM system to track leads, opportunities, and customer interactions.

  5. Set Performance Metrics:

    • Define key performance indicators (KPIs) and metrics to track sales performance, such as conversion rates, pipeline velocity, and quota attainment.

    • Implement regular performance reviews and coaching sessions to provide feedback and support to the sales team.

  6. Foster a Culture of Accountability:

    • Foster a culture of accountability, collaboration, and continuous improvement within the sales team.

    • Celebrate successes, recognize top performers, and address underperformance proactively.

  7. Align with Leadership:

    • Maintain open communication and alignment with executive leadership, providing regular updates on sales performance, initiatives, and challenges.

    • Seek input and guidance from leadership to ensure alignment with company goals and priorities.

By focusing on these key initiatives in your first month and first quarter as a sales manager, you can establish a strong foundation for sales success, drive growth, and position the company for long-term scalability and profitability.

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