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Greg Gsell

Greg Gsell

VP, Product Marketing at Datadog

Content

Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 1y

Negative feedback is more important than positive feedback. For PMM, I would bring it to the PM teams and have honest conversations about the feedback and let them address it. Also look at if it is an enablement issue and how PMM can help educate customers on the use of the feature (if applicable). In my experience, PMMs are not really working with engineering on product feedback, that is more of a PM function

6,026 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 3y

Competitive positioning and messaging have to be one and the same. When you look at your decks and positioning, you need to do the gut check of "can my competitors say this" and if yes, change your messaging. You need to build competitive differentiation from the first impression through the entire sales cycle and at renewal. 

4,567 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 2y

The key to build messaging that scales is to spend extra time on the core messaging hierarchy at the beginning. Spend the extra time debating and socializing key concepts like: Who is it for What situation are they in? Pain Points Top level message Supporting Messaging points Customer Examples Once you have these nailed down, it becomes much easier to stick to a common narrative across all marketing assets and GTM training, deck, etc. However, sometimes launches come fast and you don't have enou ...Read More

4,101 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 1y

The main difference between product launches in companies with a 1-2 products and many products is how you give context on your product launch. For multi product companies, I think product launches will need to tell how this new feature fits into the broader context of your platform. For sales enablement, you need to be able to define your new target personas, new processes, new content, etc and make sure you are thinking about how that fits in. Do you want to trade of $5 of your original for $1 ...Read More

3,146 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 3y

I try to use the Pyramid approach to all content. Start with just absolute essential information, then expand. This way sales reps are able to capture the exact right amount of information in the most efficient way possible.  For example, say we are an apple company and our competition is those pesky orange growers from across town. I would structure my competitive teardown content like:  Main message Your time is valuable, don't waste it peeling an orange. Apples are ready to eat at a moment's ...Read More

2,704 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 3y

I will answer this question the total opposite way that you asked it based on something I saw this morning. I was making my son a bagel with cream cheese. The cream cheese had a logo saying "Our cows saw NOOOOO to ABCDE hormone". I am not here to comment on anything to do with farming. What struck me is right next to the logo, in LARGER FONT, was a warning saying "there is no evidence ABCDE hormone has any negative impact".  I was kind of taken aback. What is the point of anchoring on this diffe ...Read More

2,172 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 1y

Here are a few common mistakes: The launch lacks clarity on product availability. You need to know what the product does and does not do and set those expectations clearly with sales teams via your ICP and target use cases. I am not saying don't launch a half baked product, but if you do, be clear about what the gaps are and the use cases to target The sales team doesn't have a play or CTA. Product launches should not be an FYI for the sales team. Building an actionable sales play with a target ...Read More

1,957 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 10mo

I don't think you can really differentiate PMM tactics from the rest of the company (and you shouldn't want to). A strong GTM motion involves all parties rowing in sync, in the same direction for maximum impact and velocity.

For example, a product launch needs to be supported by sales enablement. The enablement is really only effective with customer examples and product specifications. PMM is involved in all of these elements but may not be the primary contributor.

1,791 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 3y

I have worked at two different companies and we approached it entirely differently.  At the first company, we were far and away the market leader and defined the space. Here, we almost entirely focused on new logo acquisition for competition. If we won up front, we had the better product and were very sticky, plus the cost of switching vendors was very high, so the risk of churn was much lower.  At my current company, we are in a highly competitive space. We are really good at new logo acquisiti ...Read More

1,739 Views
Greg Gsell
Greg Gsell

Datadog VP, Product Marketing | Formerly Salesforce, Attentive • 2y

Talk to your sales and CS people. The folks in your organization who are repeating the messaging to prospects/customers will have a lot of feedback right away. You can also use tools like Gong for this. We are setting up a Revenue Advisory Board who will help give feedback while we are developing the messaging then give feedback after using it in the wild

1,173 Views
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