How do we identify challenges or opportunities that customers may not even be aware of? One of the biggest challenges with mature accounts is that customers often feel they’ve already realized the full value of the platform. However, there is usually untapped potential. How do we influence customers to uncover and explore those additional opportunities?
1 Answer
Discovery, discovery, discovery. The more you can learn about their business, why they use the product the way they do, what's important to them or their boss right now,...
213 Views