Sharebird
Sign Up / Sign In

When hiring- what do you look for in a candidate- that will influence your opinion on future performance most?

Are you looking at skillset? The manner in which they display their thought process? Previous experience? We can all acknowledge all the above is important which is most influential?

Answer
3 Answers
Customer Success Interviews
  1. Gary Johnson
    Gary Johnson

    Enable Customer Success Director • 3mo

    When hiring, what most influences my confidence in a candidate’s future performance? Is it skillset? Prior experience? The way they articulate their thought process? All of these matter. But if we are honest, the real question is not whether they are important — it’s which of them most accurately predicts future impact. This is a thoughtful question. Technical skill and experience open the door. But what ultimately drives performance is something deeper: mindset, communication, and the ability t ...Read More

    1,378 Views
  2. Farhad Bharucha
    Farhad Bharucha

    Truveris AVP, Customer Success + Customer Operations | Formerly Zendesk, Khoros, SS&C Advent • 6mo

    For me, the strongest indicator of future performance is a combination of skills that consistently show up in top CSMs. Clear Ownership Mentality I look for candidates who naturally take responsibility rather than wait for direction. I want the candidate to show that they are an exec and that they can be the CEO of their book of business. Ability to Think Like the BusinessFuture top performers understand that CS is not just relationship management; it’s value management and value creation.Candid ...Read More

    700 Views
  3. Jeff Cann
    Jeff Cann

    Limina VP of Customer Success • May 19

    First: I like to see candidates that have a command of control and intimacy with their book of business. The number of accounts, how they thought about health, how they prioritized their time, what the total value of their book was, who their largest accounts were, how did they quantify and discuss ROI, what ideas or approaches did they develop that were successful, what lessons did they learn from a lost customer. Second: candidates that have a thoughtful and strategic view into their first 90 ...Read More

    350 Views

Related Ask Me Anything Sessions

Ed Sowden

Splunk EMEA Director of Customer Success, Ed Sowden on Customer Success Interviews

June 16 @ 10:00AM PT

Register
Jeff Cann

VP of Customer Success, Jeff Cann on Customer Success Interviews

May 19 @ 10:00AM PT

View Answers
Gary Johnson

Enable Customer Success Director, Gary Johnson on Customer Success Interviews

March 3 @ 10:00AM PT

View Answers
See All Upcoming AMA's

Top Customer Success Mentors