Sharebird is where the fastest-growing teams share knowle...

Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?

In which situations do you recommend this approach or not?

John Brunkard

Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y

As a candidate if you are really keen on the role then I suggest to have a focussed effort in some key areas such as. Have an excellent understanding of the role and it...

13 Views

What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?

Ed Sowden

Splunk EMEA Director of Customer Success • Jun 16

Red flags for me would be as follows:1 - not able to explain a gap on a CV or they left a role after a short amount of time2 - 1st impressions count. If someone is more t...

355 Views

How can I improve my interviewing skills for a customer success role?

Jeff Cann

VP of Customer Success • 1mo

Here are some suggestions that come to mind;Use a miro board or a white board and organize your story. Accomplishments, 'star stories', metrics, approaches etc. The act...

1,018 Views

What are the most common mistakes you see candidates make during an interview for a customer success position?

John Brunkard

Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y

Preparation is key. I’ve seen candidates not do one or more of the following very well.Understand the company and the market they play in.Know the job description and be ...

187 Views

As a hiring manager, what do the best customer success have in common?

Farhad Bharucha

Truveris AVP, Customer Success + Customer Operations | Formerly Zendesk, Khoros, SS&C Advent • 7mo

I always look for four main qualities when hiring a CSM:EmpathyA CSM must be able to show empathy toward their customers. What may feel minor to you could have amajor imp...

860 Views

What are the key questions you like to ask and why?

How would the proper answers to your questions look like?

Brett Milstein

Wyllo Sr. Director, Customer Success | Formerly Former: Narvar • 3y

There are two questions I always like to ask during an initial interview with a candidate: 1. Tell me about a problem you have worked on and how you solved it? - In full...

4,906 Views

How do we identify challenges or opportunities that customers may not even be aware of? One of the biggest challenges with mature accounts is that customers often feel they’ve already realized the full value of the platform. However, there is usually untapped potential. How do we influence customers to uncover and explore those additional opportunities?

Jeff Cann

VP of Customer Success • 1mo

Discovery, discovery, discovery. The more you can learn about their business, why they use the product the way they do, what's important to them or their boss right now,...

367 Views

When hiring- what do you look for in a candidate- that will influence your opinion on future performance most?

Are you looking at skillset? The manner in which they display their thought process? Previous experience? We can all acknowledge all the above is important which is most influential?

Gary Johnson

Enable Customer Success Director • 4mo

When hiring, what most influences my confidence in a candidate’s future performance?Is it skillset? Prior experience? The way they articulate their thought process?All of...

1,466 Views

What is your favorite customer success interview question and the best answer you've heard?

Caoimhe Carlos

Udemy Vice President Global Customer Success • 2y

One of my favourite CS interview questions is some variation of "Can you share a time when you received constructive feedback from a peer, manager, or cross-functional pa...

1,913 Views

How does one gauge autonomy in a customer success interview?

Wynne Brown

Medius Enterprise Customer Sales • 3y

This is a great question because autonomy is such a key trait for a CSM. And since CSMs come from a variety of backgrounds, getting a clear take on someone's autonomy is...

1,093 Views

For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?

Gary Johnson

Enable Customer Success Director • 4mo

Preparation for a Customer Success interview should be intentional and strategic. This is not a role you “wing.” It is a discipline that rewards clarity of thought, emoti...

725 Views

As a hiring manager, what do the best customer success candidates have in common?

Jessica Broderick

Ashby Global Head of Solutions Engineering • 3y

The best customer success candidates possess the following traits: Relationship Building Skills. The ability to develop positive, trust-based relationships while adding...

2,385 Views

What are the key questions you like to ask and why? How would the proper answers to your questions look like?

Wynne Brown

Medius Enterprise Customer Sales • 3y

Here are the key questions I will cover with candidates. Typically I will meet with candidates in the first round for thirty minutes to cover the basic "wiring" - are the...

1,249 Views

Customer Success Career Path · Customer Success Interviews