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Customer Success Interviews

What is your favorite customer success interview question and the best answer you've heard?

7 Answers

mParticle Senior Director, Customer Success - North America • January 17

Question: What does customer success mean to you? What is it, what is it not? Why it's good: It's open-ended, and gives the candidate a big opportunity to talk about CS as a field, the success of a customer on an individual basis, and more. Example of a great answer: "To me, Customer Su......Read More

3838 Views

As a hiring manager, what do the best customer success candidates have in common?

12 Answers

Manil Vasantha

Freelance Information Technology Consultant • January 17

The best customer success candidates: • Communication skills: The ability to communicate with customers and all stakeholders clearly and effectively. • Customer-centric mindset: The ability to put oneself in the customer's shoes and understand their needs, pain points, and goals. A genuine pa......Read More

2756 Views

What are some of the most common red flags you've come across either on a candidate's resume or initial interview that you'd advise future customer success managers to avoid?

3 Answers

Christine Vienna Knific

mParticle Senior Director, Customer Success - North America • May 2

* Show that you're a team player! It's a huge red flag when a candidate demonstrates a lack of willingness to work as a team. The ability to work cross-functionally to drive customer results is critical. If a candidate conveys the message "that's not my job," they aren't a good fit for ......Read More

1074 Views

Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?

In which situations do you recommend this approach or not?

3 Answers

Brett Milstein

Narvar Director, Customer Success • February 7

This question is a bit subjective as going "above and beyond" can mean different things to different people. If a candidate truly wants a role, in my opinion, they should do whatever they feel puts them in the best position to receive an offer. I cannot remember ever walking out of an interview a......Read More

1887 Views

For customer success interviews, what are helpful resources you'd recommend and types of questions to prepare for from both hiring managers and cross-functional partners?

2 Answers

Brett Milstein

Narvar Director, Customer Success • February 7

Rather than just asking a candidate about their background, I prefer to ask about real situational questions. Here are a few of my favorites: * Tell me about a time you had an unhappy customer. What was the issue and how did you resolve it? * Take me through a time when a customer provide......Read More

3121 Views

What are the key questions you like to ask and why? How would the proper answers to your questions look like?

1 Answer

Wynne Brown

RocketReach VP of Sales & Customer Success • May 16

Here are the key questions I will cover with candidates. Typically I will meet with candidates in the first round for thirty minutes to cover the basic "wiring" - are they collaborative? are they human-centric? are they curious? - and the rest in a final round when we have a few finalists. The......Read More

670 Views

What are the most common mistakes you see candidates make during an interview for a customer success position?

3 Answers

Brett Milstein

Narvar Director, Customer Success • February 7

Here are a few mistakes I see most often: 1. Not doing their research on the company/role they are interviewing for. It is surprising how many interviews I have participated in where the candidate had clearly not reviewed our company's product offering or job description. One of the keys to in......Read More

2493 Views

As a hiring manager, what do the best customer success have in common?

2 Answers

Brett Milstein

Narvar Director, Customer Success • February 7

In my experience there are a few characteristics/skillsets that the best CSMs I have hired all have in common: 1. Organizational skills - This is #1#1 for me. I have never seen a CSM who was not organized be successful. As a CSM requests are being thrown at you left and right, and you are bein......Read More

2078 Views

How does one gauge autonomy in a customer success interview?

2 Answers

Christine Vienna Knific

mParticle Senior Director, Customer Success - North America • May 2

To gauge autonomy of Customer Success Manager candidates, I like to ask: * Describe what role the CSM plays with the customer, in your experience? This helps me see the candidate's willingness to be strategic or tactical (hopefully both, when necessary!), how they work with internal cr......Read More

799 Views

How can I improve my interviewing skills for a customer success role?

1 Answer

Wynne Brown

RocketReach VP of Sales & Customer Success • May 16

The best way to improve your interviewing skills is good old-fashioned practice. And it is key to practice with another human so you can get feedback on how you are telling your stories. Customer Success is all about humans, so practicing in a vacuum won't give you what you need to improve. I ......Read More

728 Views

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