Customer Success Interviews
VP of Customer Success • Tue
Discovery, discovery, discovery. The more you can learn about their business, why they use the product the way they do, what's important to them or their boss right now,...
213 Views
What are the key questions you like to ask and why?
How would the proper answers to your questions look like?
mParticle by Rokt Senior Director, Customer Success - North America • 3y
What does "Customer Success" mean to you? Customer Success as a field and profession is relatively new, and the term can mean different things to different people. A cand...
1338 Views
When hiring- what do you look for in a candidate- that will influence your opinion on future performance most?
Are you looking at skillset? The manner in which they display their thought process? Previous experience? We can all acknowledge all the above is important which is most influential?
VP of Customer Success • Tue
First: I like to see candidates that have a command of control and intimacy with their book of business. The number of accounts, how they thought about health, how they ...
201 Views
Do you generally recommend that candidates go 'above and beyond' in preparing for interviews?
In which situations do you recommend this approach or not?
Zendesk Director, Customer Success • 5mo
This is a tough one, because it is a yes and a no.What I tell candidates is that going above and beyond is about the depth of the answer, the thoughtfulness of the prepar...
560 Views
VP of Customer Success • Tue
This doesn't apply to an initial interview, but in processes with a presentation component, a candidate who comes back with round after round of questions is usually a re...
209 Views
Upcoming AMAs
Salamander Advisory Customer Success Advisor | Formerly Adobe, Sitecore, Red Hat, Symantec, Blue Coat, Intel, Dell, Dialogic • 3y
I have many different questions and always include some scenario based questions to see how they would handle those. Often I start with a very fundamental question along ...
1470 Views
Medius Enterprise Customer Sales • 3y
The most common mistake I see candidates make during an interview for a customer success position is a lack of direct and specific "data" whether that is literal data ("I...
768 Views
Medius Enterprise Customer Sales • 3y
The best way to improve your interviewing skills is good old-fashioned practice. And it is key to practice with another human so you can get feedback on how you are telli...
1929 Views
mParticle by Rokt Senior Director, Customer Success - North America • 3y
To gauge autonomy of Customer Success Manager candidates, I like to ask: Describe what role the CSM plays with the customer, in your experience? This helps me see the can...
2003 Views
Enable Customer Success Director • 2mo
Every individual is different — and that diversity is what makes progress possible. Engineers understand the physics of how things work. Athletes push the boundaries of p...
393 Views
Enable Customer Success Director • 2mo
Preparation for a Customer Success interview should be intentional and strategic. This is not a role you “wing.” It is a discipline that rewards clarity of thought, emoti...
486 Views
Zendesk Global Head of Customer Success Specialists • 1y
The best Customer Success candidates demonstrate a genuine interest in the industry they are supporting, whether it’s a passion for enhancing the customer experience, lik...
1642 Views
Medius Enterprise Customer Sales • 3y
Here are the key questions I will cover with candidates. Typically I will meet with candidates in the first round for thirty minutes to cover the basic "wiring" - are the...
1235 Views