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How do customer success key stakeholders from other departments change as your company grows?

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2 Answers
  1. Ryan Fixell, MBA
    Ryan Fixell, MBA

    Splunk Director, Customer Success | AMER CMT • 9mo

    This is something that must evolve and scale in step with increased spend or additional products added to a contract. Contracts are growing larger, and with companies becoming more cautious about costs, deals that once required only VP-level approval are now moving up to multiple C-Suite leaders or even Board-level oversight. If you don’t expand your relationships and build connections across the C-Suite, you risk facing more barriers to growth. Worse, you may encounter downsell or churn if seni ...Read More

    1,022 Views
  2. Ben Terrill
    Ben Terrill

    Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 9mo

    As a company expands, the way decisions are made and the people who influence them will evolve. In smaller organizations, the chain of responsibility is usually very clear, and it is easy to identify who is accountable for a specific function or outcome. As headcount grows, this clarity often fades. Decision-making can become more layered, and influence is not always obvious from the org chart. Certain individuals may have significant sway over decisions despite not being the formal owner of a p ...Read More

    596 Views

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