How do you suggest a high touch CSM can move into a digital touch CSM
2 Answers
Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 4mo
The fastest path is to build digital muscle intentionally and consistently. Block a set amount of time each day or week to learn the fundamentals of digital CS: segmentat...
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Splunk Senior Director of Customer Success/Enablement • 1mo
Making the jump from a high touch CSM to a digital touch CSM role is really about shifting your mindset from hands-on, personalized relationship management to leveraging ...
368 Views