Seso Head of Customer Success | Formerly Brex, Finn AI, Mobify • 5mo
The fastest path is to build digital muscle intentionally and consistently. Block a set amount of time each day or week to learn the fundamentals of digital CS: segmentation, lifecycle journey design, experimentation, instrumentation, and measurement. Digital success is less about “being available” and more about designing repeatable systems that drive outcomes at scale, so you want to develop comfort with data, hypotheses, and iterative program improvement. If your organization doesn’t have a c ...Read More
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