Which product adoption metrics correlate most strongly with retention for your key personas?
2 Answers
Adobe Director Customer Strategy & Success • 6mo
Both adoption and value are critical drivers for customer retention. Smooth Onboarding (Time to Onboard) and implementation (Time to Implement) results in faster time to ...
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Confluent Senior Director of CS & Account Management • 6mo
Specific adoption metrics will depend on the product/s. As a general view we see greater overall platform and key feature adoption — the stronger and more consistent the ...
428 Views