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How do you encourage a culture of learning and evolution within the operations team?

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  1. Casey Flinn
    Casey Flinn

    OEConnection Head of Global Product Operations • 7mo

    I run the Product Operations team like a product team by maintaining a deep focus on continuous discovery habits. Everyone on the team, including myself, conducts weekly calls with our customers (product managers, owners, and designers) to learn what we don't know. These insights fuel how we frame problems and guide our roadmaps. While the calls focus on individual learning, we meet monthly to share and discuss what we've discovered. This helps refine our thinking and reinforces a learning cultu ...Read More

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