Gorgias Chief Marketing Officer • 6y
* not getting involved in the product development process early enough
* not talking to customers directly
* not asking “how might this NOT work out” aka a "Pre-Mortem" (and developing mitigation plans accordingly)
* not spending enough time thinking about a “day 2” strategy
* being too precious about messaging - test it! A great way to validate messaging is with sales - they can be a secret weapon as they’re essentially testing messaging all day every day on their own.