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What cross functional KPIs do you leverage for alignment between product marketing, product, sales and customer success?

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3 Answers
  1. Rinita Datta
    Rinita Datta

    Splunk Director, Product Marketing | Formerly Morgan Stanley • 1y

    We typically share the following KPIs cross-functionally to drive alignment between PM, PMM, Sales, and CS. While this may seem like a long list with high-level metrics, we pick the most important ones depending on the audience, the goal, and the user journey. Revenue and growth:  Pipeline contributed by marketing  Pipeline engaged by marketing touchpoints Revenue growth in the highest priority/strategic accounts Adoption and retention: Dollar-based net retention rate among accounts engaged by m ...Read More

    1,543 Views
  2. Sean Lauer
    Sean Lauer

    AUGMENTT VP of Marketing | Formerly Instruqt, Mural, Twitter, Anheuser-Busch InBev • 2y

    The KPIs will differ between PMM and other teams, depending on the stakeholders involved: Product and PMM collaboration success can be measured by: Product feature adoption DAUs/MAUs Customer NPS or CSAT Sales and PMM collaboration success can be measured by: Leads generated Lead conversion (i.e. MQL to SQL) Sales cycle Win/loss rates New business revenue Customer Success and PMM collaboration success can be measured by: Revenue retention Churn rate DAUs/MAUs Product feature adoption Expansion r ...Read More

    729 Views

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