Superhuman Head of Marketing & Growth | Formerly Google, Plaid, early Venmo • 1y
It all comes down to customer feedback—both the qualitative stories and the quantitative summaries that show the scope and importance of the responses. While larger trends about what works (and what doesn’t) are valuable, they’re only meaningful if we root them in what customers are actively telling us. Every month, we summarize customer feedback. This includes emails to support (Delight), survey responses, sales call recordings, interviews with product, design, or marketing teams, insights from ...Read More
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