Question Page

What type of content do you recommend a rep shares after that rep has a 30 minute discovery call to keep a conversation moving?

3 Answers
Rajendran Nair
Rajendran Nair
Medallia Vice President Product MarketingJuly 21

To be clear, this answer is about assets that a rep should share after the initial discovery call but prior to the deeper dive (mostly demo) call.

At a bare minimum, the rep should share a summary of the call, enumerating

  • the key value proposition of your product (pre-canned)
  • questions brought up by the prospect on the call (and the answers if possible/available)
  • questions that the rep may have for the prospect, and
  • the next steps to keep the conversation going.

This could include other content such as case studies/testimonials, product tour videos, product updates, press releases, analyst/press content, etc. but that should be a constant drip to stay top of mind with the prospect.

962 Views
Amanda Groves
Amanda Groves
Crossbeam Senior Director Product MarketingAugust 9

After a 30-minute discovery call, a sales rep can keep the conversation moving by sharing:

  • Personalized recap email summarizing key points.

  • Case studies showcasing similar successes.

  • Customized solution overview targeting prospect's needs.

  • Product demo video highlighting relevant features.

  • Industry insights and reports.

  • ROI calculator for potential benefits.

  • Comparison guides against competitors.

  • Relevant blog posts on discussed topics.

  • Invitations to webinars or events.

  • FAQs and how-to guides.

  • Customer testimonials for credibility.

  • Request for prospect feedback.

360 Views
Courtney Craig
Courtney Craig
Shopify Senior Team Lead, Product MarketingDecember 15

After the discovery call, if the prospect is a good fit, I like the sales rep to follow up with a more in-depth demo session, where they personalize the demo to the prospect's business needs. The outline of this demo can be created by the rep taking notes when they are on the discovery call. Then on the next scheduled call (or the rep can record a video), the rep actually goes into their demo environment and uses the outline to take the prospect through features/uses cases that interest them most. This takes a little time and you need to have a good demo environment set up, but in my experience it goes a long way.

616 Views
Product Launches
Thursday, May 23 • 12PM PT
Product Launches
Virtual Event
Danielle Ross
Steffi Li
Caroline Lu
+48
attendees
Top Product Marketing Mentors
Sarah Din
Sarah Din
Quickbase VP of Product Marketing
Jeffrey Vocell
Jeffrey Vocell
Panorama Education Head of Product Marketing
Mary Sheehan
Mary Sheehan
Adobe Head of Lightroom Product Marketing
Alex Lobert
Alex Lobert
Meta Product Marketing Lead, Facebook for Business & Commerce
Jenna Crane
Jenna Crane
Klaviyo Head of Product Marketing
Christine Sotelo-Dag
Christine Sotelo-Dag
ThoughtSpot Senior Director of Product Marketing
Kevin Garcia
Kevin Garcia
Anthropic Product Marketing Leader
Amanda Groves
Amanda Groves
Crossbeam Senior Director Product Marketing
Amanda Groves
Amanda Groves
Crossbeam Senior Director Product Marketing
Alissa Lydon
Alissa Lydon
Dovetail Product Marketing Lead