What is your tactic when salespeople continually ask you for materials, when you've shown them where they live multiple times? And no one else is confused by that but one specific salesperson?

Question

Jeff Beckham · Accepted Answer

If it’s a specific rep you’re having trouble with, I’d recommend just having a quick conversation with them about where the confusion is stemming from. They might have so...

John Kinmonth · Answer

Tell Kevin to pay better attention!Seriously though, that's frustrating, but I'd make sure it's not just isolated to that one sales member (are there other reps that can'...

Justin Graci · Answer

I've learned that the best way to solve this sort of problem is to stop spoon feeding them every time. Yes, once at first is fine, but if this is one particular sales per...

Harsha Kalapala · Answer

It sounds like the salesperson needs tools training. I wouldn’t get them all the resources they need to learn how to search in your asset database/software. I would assig...

Alissa Lydon · Answer

The first thing to remember in situations like this is to lead with empathy. Sales is the toughest job in the business. It takes a lot of guts to be on the front lines of...

What is your tactic when salespeople continually ask you for materials, when you've shown them where they live multiple times? And no one else is confused by that but one specific salesperson?

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